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Decision Latency SLAs Are Becoming the New Sales Pipeline Metric by 2028

Salesforce cut average human review cycles in Agentforce deployments from 18 hours to under 6 hours within the first 90 days. By mid-2025 its Agentforce 3 release added live dashboards that track latency, escalation frequency, and error rates as first-class operating metrics, not afterthoughts.

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